Get answers to some of our most common questions.
If you have other questions, please just send it to support@striklylashed.
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- ORDERS + PROCESSING
- SHIPPING
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
ORDERS + PROCESSING
Can I cancel my order?
Once an order has been placed and confirmed, no order cancellations can be made.
If you ordered the wrong item(s), please initiate a return for the item(s) once received.
Why was my order canceled right after I placed it?
STRIKLYLASHED follows strict fraud prevention guidelines to fight against credit card scams & chargebacks. If our Fraud Prevention Team detects fraudulent activity from your order— it will be flagged and canceled immediately.
Can I add an item or make changes to my order before it ships?
Once your order has been submitted successfully, the order begins processing immediately for fulfillment, therefore most changes to orders are not possible.
I forgot to apply my discount code— can I cancel and replace the order with my code?
If you forgot your discount code at checkout, please save it towards your next order as we are unable to cancel orders.
How long is processing once I place an order?
Processing can take up to 5 business days before your order is sent for delivery.
SHIPPING
Is there international shipping?
Yes, we ship almost everywhere in the world.
Will I owe duties + taxes for my international order?
For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).
Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.
How much is shipping?
DOMESTIC- $9
EXPRESS- $34
INTERNATIONAL- Depending on your region, rates vary.
My package was lost/stolen— can you reship my order?
STRIKLYLASHED is not liable for missing packages marked delivered. If you believe your order was mis-delivered, we recommend filing a claim with the carrier directly.
Please note: We have a 'no reshipment' policy. We're not currently set up for reshipment orders and require that a new order is placed with the returned funds once the claim is paid.
Why is my order delayed in transit?
If you received a shipping confirmation email, then your order has been dispatched and is currently with the carrier.
Carrier delays may occur due to global supply chain delays, customs, public holidays, limited cargo capacity and increased global package volume.
For more questions about delays, please contact the carrier's support team directly.
I need to update my shipping address— how do I do so?
If you made a mistake with your shipping address, please email us immediately with the correct details.
Please note, shipping address modifications are not always guaranteed in time before fulfillment as we receive many inquiries and may not be able to make updates.
If we are unable to make changes, please reach out to the carrier immediately to request a change of delivery.
